I kind of hate messaging these days.
Over the years different software have imposed on their users FOMO inducing features that lead us to this ridiculous reality in which we all collectively agreed that a response to a text needs to be returned within minutes, no matter the content nor the urgency.
I sometimes choose emails over texts for this reason. I know — I am weird. BUT! Expectations are different with emails. We read less into it if someone takes a day or longer to get back to us (even though some people are trying to make emails obnoxious too).
The online status (last seen at), the typing indicator (is typing), and — worst of all — read receipts somehow ended up being our default, with all which that entails (mostly anxiety). It’s all working exactly as we designed it, as in: it’s all quite shitty:
Privacy remains one of the big and unresolved issues in our industry and while we often worry about data leaks and agonize over how much companies know about us, we often forget that it’s the small and barely noticeable losses of end-to-end user privacy that affect us socially the most. And while turning every privacy related decision into a setting might be enticing, it’s ultimately shortsighted. Designers are well aware that most users won’t bother changing a default. And the act of changing a default ironically always inadvertently reveals something about users, whether they want or not.
So what does a future that respects people’s micro-privacy feel like?
It’s knowing you can go online without having to fear what our online status may reveal about you. It’s about liking someone’s photo without the anxiety of being called out for it. And above anything, it’s about reading a message, without feeling guilty of not sending an immediate response.